For any queries or bulk order:

          +91 9650706815 (10am-7pm)

          customercare@theyellowdoorstore.com

Do You Have A Shop/Studio/Showroom Somewhere?

Yes, we do have our studio in DLF Phase 1 Gurgaon. You can visit us anytime between 10-7 from Monday to Sunday.
We generally try and keep 1 piece of every product at the store but the website will any day have more range and options.

How Do I Contact Your Customer Service Team?

Please drop us an email at customercare@theyellowdoorstore.com or call us at 9650706815 for any queries related to the product, orders or the website. We will be happy to help.

Do You Send Fabric Swatch Samples?

Yes, we do send across 5 swatch samples at a minimal cost of Rs 250. You can also visit our ‘See before you buy ‘application to experience the product in your room setting from the comfort of your home.

Can I Be Certain That The Color Of My Sofa/Chair Will Match The Swatch Exactly?

Not always – slight variations are normal. However we try and match the swatch you choose for your favorite sofa

Who Is Your Media Contact?

For any media/Press release/Brand tie ups or corporate qnuiries, you can send an email at customercare@theyellowdoorstore.com or call at 9650706815

How Do I Create An Account With The Yellow Door?

Signing up will take less than a minute! When you create an account with us you are automatically signed up for our newsletter.
You can always make purchases, add products to your wish list and even redeem the TYD reward points through your account

Our products are made with love and need a little care.
We advise the following-

Wooden Furniture
1. Keep away from direct sunlight.
2. Do not place hot objects on the surface.
3. Wipe using dry cloth.

Storage Furniture
All timber tends to shift slightly over time, due to changes in temperature. To ease drawer movement, simply rub a little candle wax on the drawer runners.

Upholstered Furniture
1. Dust and vacuum regularly to help keep fabric looking fresh
2. Keep away from direct sunlight.
3. Wipe using soft white cloth dampened with distilled water in case of a spill
4. Dry clean only or use professional in-house upholstery cleaning
5. We recommend regular fluffing and shaking of sofa cushions to maintain shape.

Glass Furniture
Wipe using dry cloth and glass surface cleanser

Metal Furniture
Wipe using dry cloth

Cushions
We recommend regular fluffing and shaking of cushions to maintain shape.

Things to know before ordering any furniture?

Please check dimensions of the entrance/door to your home/office/shop/building/premise before buying, so as to ensure that there is no problem in getting the product inside. In such a situation we will not be able to accept return or cancellation. There are some items that you will need to assemble on your own. For this item please check the details above. You will need to arrange your own carpenter for assembly. Wherever The Yellow Door provides the assembly service, the carpenter's visits will be scheduled subsequent to the delivery of the item.

What needs to be checked after the product is delivered to you?

For any item which is expected to stand, ensure that the item is steady and straight. Difference of up to 5 mm happens due to unevenness in the surfaces and floor levels and is an accepted industry standard for furniture. In case of any damage please report the item to our Customer Support team and we will take it on from there. In case of dust or a lack of shine, cleaning the surface with a soft dry cloth will help. This is an accepted method for cleaning the surface of a furniture item and regains the shine.

Do I need to create an account to shop with The Yellow Door

Yes, creating an account will take less than a minute. Please click here to create an account and start shopping.

Can I place an order over the phone?

Yes, we will be more than happy to take your order on phone. However you will have to make the payment online. For any orders related to the site, please call us at 9650706815

Can I view the product before buying?

No we don’t send the products for trials. However we do use technology for you to experience the products on how it looks in your room design by sitting in the comfort of your home. You can click on this link and see how it works. Please feel free to drop us an email with your feedback and suggestions at customercare@theyellowdoorstore.com

Where is my order acknowledgement email?

Please check your Spam folder. Sometimes the mail lands in your spam folders. Or Please drop us an email at customercare@theyellowdoorstore.com or call us 9650706815 for any qeries. And we will resend the email.

When is my order confirmed?

As soon as you submit the payment online, we send you an order confirmation email. For COD orders, our customer support team will call you after we receive your order online and process the order post your confirmation.

What is Ready for Delivery time?

Some of our bigger pieces of furniture are made to order. Ready for delivery time is the time taken to ready the product for shipping. The time varies from 2-3 weeks.

Can I track my order?

Yes, you can track your order online by logging into your account and placing your order ID. Alternately, you can also send us an email at contact@theyellowdoorstore.com for tracking your order.

How many items can I add to the cart?

There is no limit to the number of items. You can add as many as you want.

Can I change my existing order and if yes how?

You will have to cancel the old order es you can change the products within 24 hours after placing the order, make sure that the cart value does not exceed. In case the cart value exceeds, please pay the remaining amount before we can process the order. If you want to change the shipping address, etc. you must first mail to contact@theyellowdoorstore.comor orders@theyellowdoorstore.com

Can I get more information about The Yellow Door product before I place my order?

In case you have questions about a product, please call us any day between 10.00 am to 7.00 pm at 9650706815 or write to us at customercare@theyellowdoorstore.com and we will get back to you within 24 hours.

How do I know that my order has been dispatched?

We send an e-mail with all the tracking details, so that the customers can track their shipment on their own.

How will I know if order is placed successfully?

You will receive an email confirmation from “The yellow Door” once your order is successfully placed. This mail will have all the details related to your order.

What is the estimated delivery time?

We are trying our best to ship the order on the same day. Generally it takes 4 to 7 business days for domestic destination and 15-20days for International destination (Business days exclude Saturday, Sunday and Public holidays).

Can I ship my order to multiple addresses?

Yes, you can place the order at multiple addresses.(You may have to pay for shipping in case the order value for each location is lower than Rs 1000 )

Can orders be shipped to foreign countries?

Yes. Through our partnership with International Shipping companies, we are pleased to provide an enhanced International shopping experience for customers in various foreign countries. However certain items may not be dispatched to International destinations. Please consult the customer care team for more information.

What about if my address belongs to some remote area?

In such a case standard transit time of 4-7 days may change, depending on if we ship to that area. We will verify that by the postal code you will provide in the address while ordering.

What is The Yellow Door’s privacy policy?

To check The Yellow Door privacy policy, click Shipping & Privacy Policy on the footer of the website.

I want to send my purchase as a gift to my friend; can The Yellow Door send the product without invoice?

Unfortunately, we cannot ship any product without an invoice. To comply with the rules governing the movement of goods in India and due to tax and regulatory reasons all shipments have to be accompanied with an invoice.

Why is my saved shopping cart empty?

Generally after 30 days, items saved in your shopping cart are removed automatically (cookie policy).

Can “The Yellow Door” help my company with Corporate Gifts and large orders?

Yes, we offer Corporate–gift program designed to meet your needs year round. Please contact us at 9650706815 or drop us an email at customercare@theyellowdoorstore.com for more details.

Can you customize an item with a company logo?

Yes, many of the items in our corporate gift program can be embellished with a company logo. Please contact our customer support team or email us at customercare@theyellowdoorstore.com

Are there any extra charges for customization on any product?

Yes but the possibility of customization for the particular product and the charges has to be consulted with before placing the order. PAYMENT

Why has my payment failed?

There could be numerous reasons that could have led to failure of payment. We advise you to check for the following -Make sure you enter your account details properly, i.e. username, password, billing address and 3D secure pin. If the internet connection is disrupted during a transaction, you may have to repeat the process.

Can I pay by cheque or cash?

We accept both cheque and cash payment. On confirmation of your order we will get in touch with you to schedule a suitable time to arrange a pick up for the payment.

What forms of payment do you offer?

We offer the following options
-Cash on Delivery (COD)
-Bank Transfer
If you choose to make your payment via Bank Transfer our bank details are as below. Please do add your order number for reference.

Bank: HDFC Bank LTD
Account Name: The Yellow Door
Account Number: 00442560000960
Branch Address: A-12, The shopping Mall DLF Ph1 Gurgaon
IFSC Code: HDFC0000044

-Cheque
If you’d like to pay by cheque, we will get in touch with after you have placed your order to schedule a suitable time to arrange a pick up/drop off. The cheque must be addressed to The Yellow Door

-Net Banking / Credit Card / Debit Card
This is the easiest and fastest way to pay via our secure payment gateway Pay U Money.

What if I made the payment twice for any order, then what are the options available for me?

If we receive payment twice for any order then we will charge for one only and refund the remaining amount.

Do You Have A Shop/Studio/Showroom Somewhere?

Yes, we do have our studio in DLF Phase 1 Gurgaon. You can visit us anytime between 10-7 from Monday to Sunday.
We generally try and keep 1 piece of every product at the store but the website will any day have more range and options.

How Do I Contact Your Customer Service Team?

Please drop us an email at customercare@theyellowdoorstore.com or call us at 9650706815 for any queries related to the product, orders or the website. We will be happy to help.

Do You Send Fabric Swatch Samples?

Yes, we do send across 5 swatch samples at a minimal cost of Rs 250. You can also visit our ‘See before you buy ‘application to experience the product in your room setting from the comfort of your home.

Can I Be Certain That The Color Of My Sofa/Chair Will Match The Swatch Exactly?

Not always – slight variations are normal. However we try and match the swatch you choose for your favorite sofa

Who Is Your Media Contact?

For any media/Press release/Brand tie ups or corporate qnuiries, you can send an email at customercare@theyellowdoorstore.com or call at 9650706815

How Do I Create An Account With The Yellow Door?

Signing up will take less than a minute! When you create an account with us you are automatically signed up for our newsletter.
You can always make purchases, add products to your wish list and even redeem the TYD reward points through your account

How will my item be packaged?

We take great care to ensure robust and efficient packaging using high quality packaging material and techniques. All products are packed as per International Export standards and drop test is conducted for each packaging.

Will someone help with assembly of large furniture pieces?

For Delhi and NCR our team will unpack and assemble the furniture for you. For outstation assembly, we will send you a step-by-step manual with assembly instructions. If you need complete assembly by us we provide it at your doorsteps for an extra charge. If your pin code is not amongst the list of places that we currently service, you will be advised to arrange assembly by yourself.

How do I make sure furniture pieces fit through doorways/hallways/stairways?

Often one doesn’t realize that large pieces of furniture do not fit through doors / stairways. If you live in a space that has smaller doors / stairways, we recommend you measure the width and height of the door/stairway before you place an order to ensure your furniture can fit through.

Do You Have A Shop/Studio/Showroom Somewhere?

Yes, we do have our studio in DLF Phase 1 Gurgaon. You can visit us anytime between 10-7 from Monday to Sunday.
We generally try and keep 1 piece of every product at the store but the website will any day have more range and options.

How Do I Contact Your Customer Service Team?

Please drop us an email at customercare@theyellowdoorstore.com or call us at 9650706815 for any queries related to the product, orders or the website. We will be happy to help.

Do You Send Fabric Swatch Samples?

Yes, we do send across 5 swatch samples at a minimal cost of Rs 250. You can also visit our ‘See before you buy ‘application to experience the product in your room setting from the comfort of your home.

Can I Be Certain That The Color Of My Sofa/Chair Will Match The Swatch Exactly?

Not always – slight variations are normal. However we try and match the swatch you choose for your favorite sofa

Who Is Your Media Contact?

For any media/Press release/Brand tie ups or corporate qnuiries, you can send an email at customercare@theyellowdoorstore.com or call at 9650706815

How Do I Create An Account With The Yellow Door?

Signing up will take less than a minute! When you create an account with us you are automatically signed up for our newsletter.
You can always make purchases, add products to your wish list and even redeem the TYD reward points through your account

Do You Have A Shop/Studio/Showroom Somewhere?

Yes, we do have our studio in DLF Phase 1 Gurgaon. You can visit us anytime between 10-7 from Monday to Sunday.
We generally try and keep 1 piece of every product at the store but the website will any day have more range and options.

How Do I Contact Your Customer Service Team?

Please drop us an email at customercare@theyellowdoorstore.com or call us at 9650706815 for any queries related to the product, orders or the website. We will be happy to help.

Do You Send Fabric Swatch Samples?

Yes, we do send across 5 swatch samples at a minimal cost of Rs 250. You can also visit our ‘See before you buy ‘application to experience the product in your room setting from the comfort of your home.

Can I Be Certain That The Color Of My Sofa/Chair Will Match The Swatch Exactly?

Not always – slight variations are normal. However we try and match the swatch you choose for your favorite sofa

Who Is Your Media Contact?

For any media/Press release/Brand tie ups or corporate qnuiries, you can send an email at customercare@theyellowdoorstore.com or call at 9650706815

How Do I Create An Account With The Yellow Door?

Signing up will take less than a minute! When you create an account with us you are automatically signed up for our newsletter.
You can always make purchases, add products to your wish list and even redeem the TYD reward points through your account

Do You Have A Shop/Studio/Showroom Somewhere?

Yes, we do have our studio in DLF Phase 1 Gurgaon. You can visit us anytime between 10-7 from Monday to Sunday.
We generally try and keep 1 piece of every product at the store but the website will any day have more range and options.

How Do I Contact Your Customer Service Team?

Please drop us an email at customercare@theyellowdoorstore.com or call us at 9650706815 for any queries related to the product, orders or the website. We will be happy to help.

Do You Send Fabric Swatch Samples?

Yes, we do send across 5 swatch samples at a minimal cost of Rs 250. You can also visit our ‘See before you buy ‘application to experience the product in your room setting from the comfort of your home.

Can I Be Certain That The Color Of My Sofa/Chair Will Match The Swatch Exactly?

Not always – slight variations are normal. However we try and match the swatch you choose for your favorite sofa

Who Is Your Media Contact?

For any media/Press release/Brand tie ups or corporate qnuiries, you can send an email at customercare@theyellowdoorstore.com or call at 9650706815

How Do I Create An Account With The Yellow Door?

Signing up will take less than a minute! When you create an account with us you are automatically signed up for our newsletter.
You can always make purchases, add products to your wish list and even redeem the TYD reward points through your account

How do I order a set ?

You can either order online by clicking on BUY NOW Tab on the Product Page or by dropping us an email at customercare@theyellowdoorstore.com or calling us at 9650706815 - For Customized orders, Please forward the order payment confirmation mail you recieve post payment  and we will immediately get in touch with you

Are there Customization options available and if Yes , What are they ?

A big Yes …!Unlike other online companies we offer you the flexibility and options of customizing dimensions, seating and fabrics . Based on your fabric selection , we will send you swatches of the same for prior approval. Please do note that final rates are subject to change as per the required fabric cost . We also give you the option of providing your own fabric ….! Yes , this is what makes us different .We will be happy to adjust the fabric cost accordingly . Please email us , call us to let us know what changes you want in your sizes … we will also be happy to visit your home in Delhi and NCR to take custom measurements .(This facility is available after the payment confirmation)

Return policy ?

As all our sofas are made to order and the customer is involved in fabric selection we regret we will not be able to accept returns or exchanges .Of course if there is any damage in transit , we will replace or rectify .