Q. : Do I Need To Create An Account To Shop With The Yellow Door
Yes, creating an account is always better and takes less than a minute. You do however have the option to login as a guest by giving your email id. Your orders will be processed even when you login as a guest.
How will be i know my order has been received or confirmed?
Once items have been ordered, a confirmation page will show a summary of your transaction. You may choose to print this for your records. An email with order confirmation summary will also be sent promptly, provided that we have an accurate email address. Please check your Spam folder. Sometimes the mail lands in your spam folders.
For COD orders, our customer support team will call you after we receive your order online and process the order post your confirmation.
What can i do if i don’t receive any email notification after the order?
In rare cases the email of your order can be considered spam by the email system or can be blocked by some postmasters. If you do not receive any email notification please contact our Customer Care team that will forward you the email again.
Do You Have A Studio/Showroom Somewhere?
Yes, we have our exclusive store “The Yellow Door” in Ghitorni, New Delhi. You can visit us anytime between 11-7 from Monday to Sunday. Our Store address is Kh. No.415, Opposite Pillar Number -124, M.G Road, Ghitorni, New Delhi -110047 Ph : +91 9650706815
Can I Place An Order offline.
Yes, we will be more than happy to take your order on phone or you can visit our showroom to place your order. For any orders related to the site, please call us at 9650706815
Are There Customization Options Available
A big Yes …! Unlike other online companies we offer you the flexibility and options of customizing design, dimensions, seating and fabrics. For customised orders we request you to send us a mail at email@example.com or call us at 9650706815 with details regarding customisation required. We will call you back to discuss the feasibility of doing the same. Please do note that final rates and timeline are subject to change as per the customisation requested.
Can I Change My Order
Order changes are usually not allowed for online products. For any change request (either product modification or delivery related changes) will be treated as exceptions and therefore they have to be authorised. We advice our customers to call our customer care team for any such requests and on a case to case basis depending on the production status of the product we will entertain change order requests.
Can I pay by Cash on delivery (COD)?
Yes, we do accept payments by cash on delivery for all decor and other home products. On the product page itself you will be notified if COD is available for product being ordered.
For some locations we do not have COD option available, in which case you are advised to pay online. You can check whether your pincode is serviceable for COD by clicking COD Serviceable Pincodes
Also for all furniture products the only method available is online either through credit/ debit card or net banking or you can come to our store to make the payment in cash.
For any payment related queries please feel free to call us firstname.lastname@example.org
Is it safe to use my credit/ debit card on your website.
Absolutely. Shopping with us is completely safe. We strive to ensure that every credit card transaction occurs within a secure environment.
Why Has My Payment Failed?
There could be numerous reasons that could have led to failure of payment. We advise you to check for the following -Make sure you enter your account details properly, i.e. username, password, billing address and 3D secure pin. If the internet connection is disrupted during a transaction, you may have to repeat the process.
What Forms of Payment Do You Offer?
We offer the following options:
Cash on Delivery (COD)
Net Banking / Credit Card / Debit Card
Bank Transfer If you choose to make your payment via Bank Transfer our bank details are as below. Please do add your order number for reference. Bank: ICICI Bank LTD Account Name: The Yellow Door Enterprises Pvt Ltd Account Number: 017705008654 Branch Address: K-12, The shopping Mall Qutub Plaza DLF Ph1 Gurgaon IFSC Code: ICIC0000177
Cheque/ DD Cheque Has to be Issued i n Favour of "The Yellow Door Enterprises Pvt Ltd " Payable at Gurgaon. If you’d like to pay by cheque, we will get in touch with after you have placed your order to schedule a suitable time to arrange a pick up/drop off.
What If I made the payment twice for any order, then what are the options available for me?
If we receive payment twice for any order then we will charge for one only and refund the remaining amount. Please contact our customer care team for the same.
How can i evaluate colours/ fabric / material samples?
We make every effort to ensure that the final product corresponds as closely as possible to the images/ samples in our website/store. However, because the colours you see depend on your monitor, we cannot guarantee a colour match to 100% accuracy. On request we can send fabric and leather swatches, but that is done only post receiving the payment and before the order is put in production. The final product will be sent as per the swatch ordered but inspite of that there may be slight variations in the fabrics/ leather due to lot variations. Most of our wood finishes are individually hand finished and hence the grains / shade and distressing may vary from one manufacturing batch to another and may have slight variations as compared to the website image.
Can I view the product before buying?
No we don’t send the products for trials. You can however visit our store in case you wish to see a sample of our work.
Can I get more information about The Yellow Door Product Before I Place My Order?
If you have any questions about our product, or have an enquiry about anything else, then please call us any day between 10.00 am to 7.00 pm at 9650706815 or write to us at email@example.com and we will get back to you within 24 hours.
When will I know when my order has been dispatched?
You will receive a confirmation email with tracking details for all courier dispatches. For all offline deliveries we will contact you directly and fix a suitable day and time and keep you informed about shipping and delivery of your product.
What is the delivery timeline of my product
Delivery time depends on the product you are buying. Please enter your pin code on the product page to get an estimate of the delivery time.
How Can I Track My Order?
You can track your order online by logging into your account and placing your order ID. Alternately, you can also send us an email at firstname.lastname@example.org
Will i receive all the items in my order at the same time.
We try and consolidate and send your deliveries for items that are readily available in stock. Items which have a longer delivery time will be sent as they become available. We keep our customers regularly informed regarding delivery timeline of their products.
Is there a shipping charge.
Yes for all our online orders there is a 10% shipping charge which will apply and will be calculated at checkout. For all offline/ In store products we charge shipping depending on the size, weight/ volume and location of delivery. We do our best to keep our delivery charges as competitive as possible.
What if I am not home when my package arrives?
For prepaid orders, if our logistics partner / courier company is not able to find you at your address, they will leave a notice/ door tag at your address notifying you of reattempt and also send you an email / message regarding the same.
For COD orders, the delivery will be attempted a maximum of two times post which the product will be returned back to us.
Can I ship my order to multiple addresses?
Yes, you can but for that you need to order each item separately.
Can i make changes to my delivery address?
Yes but possible only for India deliveries. Before any change is accepted you are requested to send an email informing about the change in delivery address and confirm with us that the product has already not been dispatched.
For offline orders, in case there is variation in the shipping cost due to the change of address you will be informed of the same.
Do you deliver all across India
We service all major pin codes in India. To check whether your pin code is covered you are requested to email us at email@example.com or click Serviceable Pin Codes
Can orders be shipped to foreign countries?
Yes. Through our partnership with International Shipping companies, we are pleased to provide an enhanced International shopping experience for customers in various foreign countries. However certain items may not be dispatched to International destinations. Please consult the customer care team for more information.
Will someone help with assembly of large furniture pieces?
For Delhi and NCR our team will unpack and assemble the furniture for you. For outstation assembly within India, we have installation partners who help with the installation, at site. If your pin code is not amongst the list of places that we currently service, you will be advised to arrange assembly by yourself.
Also please note we do not help with installation of lights, wall arts, mirrors and other wall fittings. Please note that the courier delivery personnel are not obliged to open the furniture or packages. Their duty is to deliver the goods to the customer only. You are requested to cooperate with them and not force them to open the crates, packages etc.
We do not have help with installation for International orders.
How do I make sure furniture pieces fit through doorways/stairways?
Often one doesn’t realize that large pieces of furniture may not fit through doors / stairways. We do not take responsibility of ensuring the product fits the entryways.
We always recommend to take the below steps before you finalize your order.
Measure your space where you plan to keep your furniture to get a sense of the dimensions of your product.
Double check for dimensions of your furniture on our website.
Measure your entrance. i.e the inside width and height of your doorway, keep into account door handles, low hanging lights. Check your ceiling height to ensure smooth entry of your furniture piece.
Measure your stairway / elevator space – Width, Depth and Height.
Consider the packaging of the product also. Most of our furniture piece are crate packed, therefore add extra inches for packing material.
Ensure it will be go through easily. Furniture piece must always measure smaller along with its packing.
Cancellations are allowed only within 24hrs of order confirmation. In case of prepayments 3% payment gateway charges plus GST amount will not be refunded. Post that we do not entertain cancellation of any item.
We do not have a return policy. For non furniture items in case of quality issues we offer a replacement of damaged product or on a case to case basis a credit note of the product value will be issued to the customer.
For all furniture items including wall art and mirrors no returns or replacements are accepted. We DO NOT take responsibility for transit damage. Having said that we try our level best to help our customers to resolve any product issues/ damages. If upon delivery of the product, you discover that the product packaging has been opened or is damaged, please check to ensure the product is not damaged. In case of any damage to the product immediately notify our Customer Care team at firstname.lastname@example.org and inform us at 9650706815. Post 24 hrs we will not entertain any request with regards to damages.
I want to send my purchase as a gift to my friend; can you send the product without invoice?
Unfortunately, we cannot ship any product without an invoice. To comply with the rules governing the movement of goods in India and due to tax and regulatory reasons all shipments have to be accompanied with an invoice.
Can you help my company with corporate gifts and large orders?
Yes, we offer Corporate–gift program designed to meet your needs year round. Please contact us at +919650706815 or drop us an email at email@example.com for more details.